What is ISO 20000-1:2018?
ISO 20000-1:2018 is an internationally recognized standard that
outlines the requirements for an Information Technology Service Management System
(ITSMS). This standard provides organizations with a comprehensive framework for the
effective management of IT services, ensuring alignment with best practices and the
delivery of high-quality services. ISO 20000-1:2018 focuses on service management
processes, service delivery excellence, and continuous improvement. Certification to
this standard signifies an organization's commitment to achieving and maintaining a high
standard of IT service quality.
Benefits of ISO 20000-1:2018 Certification:
- Enhanced IT Service
Quality: ISO 20000-1:2018 certification ensures that our IT service
management processes are designed to deliver services of the highest quality.
- Global Recognition:
Certification enhances our global reputation, signifying adherence to
international standards in IT service management.
- Increased Customer
Satisfaction: By aligning with ISO 20000-1:2018, we focus on meeting
customer requirements and enhancing overall satisfaction.
- Efficient Service
Delivery: The standard promotes efficiency in IT service delivery through
clearly defined processes and continuous improvement initiatives.
- Service Management
Processes: Explore how we align our service management processes with the
requirements outlined in ISO 20000-1:2018.